Catherine Vincent

Today's ultra-connected and super-informed consumers expect store employees to deliver specific information or advice. But...

In our fast paced digital, data sharing era, consumers expect brands to develop personalized relationships...

Store employees may find it hard to plan for their days as client visits may...

The fast-paced evolution of retail can generate dissonances for frontline employees, bringing up negative feelings...

In an era of mass personalisation, meaningful business knowledge is distributed within the totality of...

Employee engagement is one the most untapped productivity levers in retail. Direct links have been...

Internal communications don’t have to lag behind beautiful, personalised and dynamic communications sent to clients....

Front line employees need fast, easy and continuous access to education in order to stay...